Every call answered. No hold times. No burnout.
EG Voice is an AI-powered voice assistant that automates 80%+ of inbound support queries — on the same private, compliant infrastructure as EG GPT. Your customers get instant answers. Your team focuses on what matters.
From ring to resolution
Every inbound call follows a clear path — handled by AI, logged for compliance, and escalated only when needed.
Instant pickup
EG Voice answers every call immediately — no hold queues, no IVR menus. The caller hears a natural, conversational greeting.
Intent recognition
Real-time natural language understanding identifies what the caller needs — account inquiry, appointment request, billing question, or support issue.
Resolve or escalate
Handles routine queries autonomously — checks account status, schedules appointments, answers FAQs. Complex issues get routed to a live agent with full context.
Full logging
Every interaction is recorded, transcribed, and logged with caller attribution and timestamps. Built for compliance officers and regulatory review.
Built for real conversations
Natural conversation
Not a phone tree. EG Voice holds fluid, context-aware conversations that feel human. Handles interruptions, follow-ups, and clarifications naturally.
Multi-language support
Serve callers in their preferred language. Real-time language detection with seamless switching mid-conversation.
Appointment scheduling
Connects to your calendar and booking systems. Books, reschedules, and confirms appointments without human involvement.
FAQ resolution
Trained on your knowledge base and documentation. Answers the questions your team answers fifty times a day — accurately and instantly.
Live agent handoff
When a caller needs a human, EG Voice transfers the call with full conversation context — no repeating, no cold transfers.
Connects to your stack
EG Voice integrates with the tools your team already uses.
- Help desk platforms
- CRM systems
- Phone & PBX systems
- EHR / healthcare platforms
- Scheduling & booking tools
- REST API for custom workflows
Voice data that never leaves the building
Every call is processed on dedicated hardware in our Dallas facility. Call recordings, transcripts, and caller data stay within your private infrastructure — never routed through third-party cloud services.
EG GPT
Pair EG Voice with EG GPT — a private, USA-hosted LLM for enterprise AI. Same infrastructure, same compliance guarantees. Together, they power both your voice and text-based AI workflows.
Learn about EG GPTHear EG Voice in action
Schedule a live demo to hear how EG Voice handles real support conversations — or talk to our team about deploying voice AI on your private infrastructure.